FAQ

To view questions and answers to Frequently Asked Questions (FAQs) regarding the PATH SmartLinkSM Card, select your topic of interest from the general categories listed immediately below. If you are interested in seeing all available PATH SmartLinkSM FAQs, simply scroll through the entire webpage.

The PATH SmartLinkSM Card

More about the PATH SmartLinkSM Card

SmartLinkSM Card Registration

Available Products for the PATH SmartLinkSM Card: About Trips and Unlimited Passes

Using the SmartLinkSM Card

The PATH Senior SmartLinkSM

The PATH SmartLink CardSM Web site

Common Questions and Troubleshooting

SmartLinkSM Information for Transit or Commuter Benefits Participants

Other


The PATH SmartLinkSM Card

1) What is the PATH SmartLinkSM Card?

2) What are the Benefits of a PATH SmartLinkSM Card?

3) How do I get a PATH SmartLinkSM Card?

4) Why is there a $5 charge for the SmartLinkSM Card?

5) Is there a way I can get a receipt from the SmartLinkSM Card Dispensers?

6) What is the maximum number of trips I can add to SmartLink?SM

7) I have both Trip products and Unlimited Pass products on my SmartLinkSM. Can I choose the product I wish to use?

More about the PATH SmartLinkSM Card

1) How should I care for my PATH SmartLinkSM Card?

2) How does the PATH SmartLinkSM Card technology work?

3) Will my SmartLinkSM Card be demagnetized if I store or place it against the other cards in my wallet?

4) Do I need to sign the back of my SmartLinkSM Card?

5) What is a "personalized" Card?

6) Is there an expiration date on the SmartLinkSM Card?

7) Do you have a SmartLinkSM Card special discount for students, military or people with disabilities?

SmartLinkSM Card Registration

1) Why should I register my PATH SmartLinkSM Card?

2) How can I register my PATH SmartLinkSM Card?

3) What if my PATH SmartLinkSM Card is lost, stolen, or damaged?

4) If I register my card, does PATH sell my personal information?

Available Products for the PATH SmartLinkSM Card: About Trips and Unlimited Passes

1) What kind of fare products can I purchase for my PATH SmartLinkSM Card?

2) What are the benefits of the 30-day Unlimited Pass vs. Trip Products

3) How do Unlimited Passes work?

4) Can I add both trips and passes to my PATH SmartLinkSM Card?

5) What is Automatic Replenishment for my PATH SmartLinkSM Card?

6) How does Automatic Replenishment work?

7) When do the trips on my SmartLinkSM Card expire?

8) Why was my credit card charged twice when I setup or modified automatic replenishment on my SmartLink Card?

9) Why was I charged for another product after I modified my automatic replenishment? I still had trips/days remaining from the previous automatic replenishment with a different product.

10) Can I sign up for automatic replenishment with a prepaid transit/commuter benefits card?

11) Why does the website say my SmartLink Card is Pending Replenishment Removal?

Using the SmartLinkSM Card

1) How do I use my PATH SmartLinkSM Card?

2) How do I ensure that no trips are deducted from my SmartLinkSM Card when I'm paying PATH fares using my MetroCard?

3) Can trips be deducted from my SmartLinkSM Card by one of the new contact less credit cards or by something other than a PATH turnstile?

4) Can I use the SmartLinkSM Card on New York City Transit or New Jersey Transit?

5) Can I use the SmartLinkSM Card for more than one person?

6) Can I use my SmartLinkSM Card at every turnstile?

The PATH Senior SmartLinkSM

1) Who is eligible for a Senior SmartLinkSM Card?

2) What kind of discount is available with a Senior SmartLinkSM Card?

3) How can I get a Senior SmartLinkSM Card Application Form?

4) Do I need to register my Senior SmartLinkSM Card?

5) How long will it take to receive my Senior SmartLink Card once my application is mailed?

6) How can I check on the status of my Senior SmartLink Card application?

The PATH SmartLink CardSM Web site

1) What can I do on the PATH SmartLinkSM Card website?

2) What can I do if I have any problems or issues with my PATH SmartLinkSM Card Web Account?

Common Questions and Troubleshooting

1) I purchased trips at a vending machine but the unused trip balance on my card didn't change. What happened?

2) Why does the PATH Ticket Vending Machine display "Remaining card balance: $0.00?"

SmartLinkSM Information for Transit or Commuter Benefits Participants

2) I am currently receiving direct monthly electronic loads to my SmartLink Card through a commuter benefit provider. How can I cancel or modify my monthly commuter benefits?

Other

1) What is PATHs refund policy?

2) I can't find the SmartLinkSM information I am looking for, or the answer to my question or concern, on the PATH SmartLinkSM Card Web site. What should I do?